Storage Types
- Drive-Up Storage - dirve up to the door of your storage unit for easy loading/unloading. (These units are not air conditioned.)
- Climate Control Storage – access your unit from an air-conditioned hallway. (Carts are available for moving.)
- Parking & Storing Vehicles — park and store your vehicle, boat or RV. We offer both gravel and paved parking storage, or rent a large storage unit to store your vehicles inside.
- Tractor & Commercial Parking — park and store tractors, fifth wheels, commercial trucks etc. (We do not accept semi-trailers, only the bobtail or tractor.)
- Land Rentals — store business materials or vehicles on a specific plot of land with a dedicated fence and gate.
- Private Offices — rent a small private office, furnished or not furnished.
- Office Warehouse Combos — rent larger offices with an attached warehouse.
Access
When can I access my storage unit?
6AM to 9:30PM every day.
(For security reasons, 24-hour access is only available for commercial tenants.)
Do I have to use an elevator?
All units are ground level at all locations. No elevators!
Renting
Is there an office on site?
Yes! Come on down to view unit sizes and pick out your unit.
9AM - 5PM Monday through Friday
9AM - 4PM on Saturdays
How long is the lease term?
Month to month! Rent a storage unit for just one month, or stay as long as you like.
(For commercial tenants, lease terms are flexible and may vary. Please call us.)
What do I need to rent a unit?
- A valid driver's license
- A phone number
- Your first payment
How much to move in?
Your payment to move in is:
- First month rent (pro-rated).
- Lock (required for security purposes)
- Any applicable fees (such as option insurance).
- If applicable, extra-large storage units may have a refundable deposit.
Are your climate control units indoor?
Yes, our climate control units are 100% indoors. Access your unit from an air-conditioned hallway.
Are your drive-up units air conditioned?
No, our drive-up units are like a garage. Drive up to your door for easy loading or unloading. These units are not air conditioned.
What about pests?
Our competitors might think we're crazy, but we offer free, regular pest control. Our buildings do not attract pests, but what your neighbor is storing might! We bait every unit during the cleaning process, and we regularly spray our buildings. We ask that you DO NOT STORE FOOD. Food will attract pests to your unit.
How long is my rate good for?
Your rate is locked for at least six months.
Do you price match?
Yes, we do! We beat the price of our competitors every time!
Payments
What is my monthly payment?
Your total payment is the rental rate, plus any additional amenities such as optional insurance. Your payment is due on the first of every month.
How to pay?
- Autopay is the best to avoid late fees. Sign up or cancel any time.
- Pay online 24/7.
- Pay by phone during office hours.
- Pay in person by cash, money order, check or credit card.
- Mail your payment. Payments must be received at our office by the first.
Late payments
Rent is due on the 1st, but life is crazy sometimes. There is a 10-day grace period before a late fee is applied to your account.
Is there a 2nd late fee in the same month?
Nope! We do not charge a 2nd late fee later in the month.
Locks
Should I bring a lock with me?
A round lock is purchased at the time of rental—this is required for security purposes. Additional locks can be put on your unit, but the lock you purchase at rental must affixed to your door. When you are ready to move out, remove all locks from your door to stop billing. Do not leave any lock on the door and take all locks with you. You do not need to return the lock to our office.
Is the round lock required?
Yes. The round lock is part of our security protocol. It is required.
Additional locks?
Additional locks can be put on your unit, but the lock you purchase at rental must also be on your door.
What if I need my lock removed (lost keys, etc.)?
No problem, we will remove it for you. To maintain security, only facility staff may remove a lock from a unit. (Removing your own lock may result in eviction, damage fees and legal action. Please respect our security measures.)
Insurance
Is my property insured when I rent a unit?
No, your property is not insured with your rental. We offer an affordable insurance option if your homeowner's insurance or renter's insurance does not cover your stored property.
Should I get insurance?
We highly recommend insuring your belongings. It's affordable and provides protection and peace of mind.
Do Not Store List
- No food of any kind. Food will attract roaches and rats to multiply in your unit.
- No flammable items like gasoline cans and flammable construction chemicals.
- No illegal drugs, alcohol or contraband.
- Please no firearms or ammo.
Moving Out
Refund at move out?
Your lease is month to month, which means your rental is through the end of the month. (No refunds for early move out.)
I'm ready to move out.
- Remove all locks from your door to stop billing. (If there's a lock on your door, you're still renting the unit.)
- Take all locks with you, even the one you got from us. It's yours!/li>
- Remove all items from your unit, including trash. To avoid a cleaning fee, do not leave anything behind./li>
- Call, text or email us to let us know!/li>
Do you have dumpsters?
We provide storage only. Remove all of your items including trash to avoid a hefty cleaning fee.
Tips for Storing
- Protect your items as if you were storing them in your garage. Use plastic totes to store clothing, papers, photographs, etc. to protect them from humidity and pests. Do not use garbage bags or cardboard boxes.
- Use a mattress protector for mattresses and box springs.
- Completely seal boxes with packing tape before storing to help protect against dust and pests. Use heavy-duty tape on the bottom of boxes to prevent breaking.
- Lay books flat to protect their spines.
- Store holiday decorations in their original packaging. Wrap strings of lights around a piece of cardboard for ease of use.
- Use smaller boxes for heavy items. When packing heavy items in a large box, place them on the bottom and fill most of the box with light items.
- Number each box and keep a short list of its main contents for easy reference. Or label each box by room and contents, such as "KIT/DISHES."
Privacy Policy
How do you communicate with me?
Our primary mode of communication is by email. Texting is an optional service. You may receive a monthly bill reminder, late reminder or payment notification by text. You may opt out of text communication at any time by signing into your online account and changing your preferences. You can also contact the facility manager with your request. Lastly, you can respond to the text with the word STOP.
What information do you collect from your customers?
Upon leasing, you have provided personal information that is associated with your account. Contact information such as your email address, phone number, mailing address and emergency contact will be associated with your account. Payment details that you have shared for autopay or manual payment are associated with your account and are encrypted. This information is held privately and securely, and is shared with our merchant service credit card processor to enable payment processing. Your information is never shared for marketing or promotional reasons.
How do you collect my information?
Information is collected when you lease online and complete the online forms, or by phone with one of our staff members.
Why do you need this information and how do you use it?
Your information is used to identify and manage your account, as well as communicate important information regarding your account. Your information is not used for any other purposes, and it is never shared to 3rd parties for promotional or marketing reasons.
Do you share your customers’ information with anyone?
We consider all information associated with your account as private. We do not share your information with 3rd parties for any promotional or marketing purposes. EVER. All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.
How do I opt out of communication?
You cannot opt out of phone communication and must have a current phone number on your account at all times.
Email communication is our primary communication method. You will receive bill notices, payment receipts and emergency announcements via email. If you do not have an email address, you will not receive these notifications. We do not email promotions or newsletters or blogs.
Text communication is optional. You may receive a text reminder regarding your bill or a payment notification. You can opt out of text messaging at any time by texting/replying STOP. You can also adjust this preference online through your account, or by speaking with our facility manager.
How can customers get more information about your privacy practices or request changes to their information?
For more information about our privacy policy, please contact your local manager. To update your contact or payment information, you may contact your local manager or sign onto your account and update your information online.
